Course

TEAM - WORK SKILLS

1. INTRODUCTION – PROGRAM OBJECTIVES:
“Coming together is a beginning, sticking together is progress, and working together is success.” - Henry Ford
The program will help you:
. Build and maintain a positive and confident working relationship;
. Developing teamwork through problem solving;
. Understand the diagnostic process and problem structure before solving;
. Effectively evaluate, select and execute the most suitable solution;
. Make an action plan to solve the problem.
2. PROGRAM CONTENT:
. You need to do your job well. 
. You do not rely on anyone else
. You need to improve yourself every day
. There are things you need others to help you with
. There are things you need to help others
. If each person gives a hand, the results will come faster and easier
. The story of the flying geese
. The story of "watching elephants"
. Know how to respect the opinions and sharing of others
. Learn to be humble and grateful
. Learn to give back
. Learn to give and receive
. Make a work plan to limit incidents and mistakes
. When there is a problem, mistake or problem at work, what do you need to do?
. The steps are simple, but effective
. Don't blame yourself or anyone else
. Let's find a way to solve it
. Find a solution that works best for you, for others, for your business, for your customers, not just for yourself.
. How to practice problem solving skills: practice thinking in the order of events, find out why it happened
. Ask a lot of questions
. Calm
. Get it right and understand it before you act
. Consult people around before deciding to act
. Plan your actions carefully